Photos from AmerenUE Customer Contact Center Celebration
The customer contact centers of AmerenCIPS in Pawnee, Ill., near Springfield; AmerenCILCO in Peoria, Ill.; and AmerenUE, which has contact center locations in St. Louis, Cape Girardeau and Jefferson City, Mo., join a select few electric or gas utility contact centers in the nation to receive this certification.
AmerenUE Customer Contact Center staffers (from left) Cameo Phillips and Venita Jackson (both customer business telephone clerks) and Customer Representatives Tiwana Mapp, Charlotte Kiner, (back) Regina Alexander, Phyllis Saddler and Georgette Culley celebrate the J.D. Power and Associates certification of the contact center for providing "An Outstanding Customer Service Experience."
Ameren Senior Vice President, Missouri Energy Delivery Richard Mark, left, and Ameren Manager, Customer Relations Bruce Fritz watch as AmerenUE Supervisor, Customer Service Donna Powell unveils the J.D. Power and Associates award. The unveiling was held March 14 at Ameren's St. Louis headquarters.
For J.D. Power and Associates Certified Call Center Program information, visit www.jdpower.com or call 800.274.5372.