Questions/Answers 


    The Ameren Alerts are a quick way to manage your account and keep current on your account activity.
     
    The default subscriptions are the most common type of communications requested by customers at this time. <br><br> Ameren Illinois customers are automatically signed up for Bill Reminders, Credit Issues and Energy Assistance Pledge Posted alerts. <br><br> Ameren Missouri customers are automatically signed up for the same alerts, plus the Energy Report alert.<br><br> If you do not want one of the defaulted subscriptions, simply de-select the checkbox for that option, click the "Save Changes" button and you will no longer receive that alert.
     
    When you subscribe to <strong>Reported Outage Updates</strong>, you'll receive alerts on your specific outage - after you have reported the outage.<br><br> The alerts will include messages on estimated restoration time, power restoration confirmation and the cause of the outage.<br><br> Remember - you must report the outage first to receive the <strong>Reported Outage Updates</strong>!
     
    We recommend five; however, the system allows you to have as many as you need.
     
    Yes, you may register for text or email alerts on multiple accounts with the same contact information (phone number or email address).
     
    A text alert can be deleted by using your text-enabled cell phone. Send STOP to 40401.<br><br> A text or email alert can be deleted by going to the Ameren Alerts web page and clicking on the alert icon - conversation cloud (text) or envelope (email). The Contact Details dialog box opens.<br><br> Click on the "trash can" icon to delete the contact.<br><br> <img src="http://www.ameren.com/CustomerService/PublishingImages/ContactsDetailsDialogBox.png" />
     
    From the Ameren Alerts web page, click on the alert icon - conversation cloud (text) or envelope (email). The Contact Details dialog box opens.<br><br> Click on the blue icon to edit the nickname or modify your Do Not Disturb settings.<br><br> You cannot edit or change the phone number or email address of a contact. If you have a new phone number or email address, delete the old contact and register the new one.<br><br> <img src="http://www.ameren.com/CustomerService/PublishingImages/ContactsDetailsDialogBox.png" />
     
    You must always click the "Save Changes" button, located at the top and bottom of the page, each time you make a change to your alert options.
     
    Please see <a href="http://www.ameren.com/CustomerService/Pages/MessageTypes.aspx" target="_blank">Message Types</a>.
     
    Alerts are offered at no charge by Ameren. Your mobile carrier or service provider may bill you for text messages received and sent. Ameren is not responsible for these charges. Before using Ameren Alerts, check with your mobile carrier or service provider for text messaging costs and plans. Please see the <a href="http://www.ameren.com/CustomerService/Documents/AlertsNotificationsTermsConditions.pdf" target="_blank">Terms and Conditions</a> for more information.
     
    Please see current list: <a href="http://www.ameren.com/CustomerService/Documents/List.pdf" target="_blank">Service Providers</a>
     
    To avoid missing any of the Ameren Alert messages, update your contacts on the Ameren Alerts web page with your new information. (Delete the old contact and register the new one.)<br><br> If for some reason you forget to do this, any alerts returned to Ameren will be deleted - and the contact will be deleted from the Ameren Alert system.
     
 
 
 
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