Cold Weather Rule
The provisions of the Cold Weather Rule are described below for AmerenUE customers as well as the agencies and programs that are available to assist UE customers with their utility bills during the Cold Weather Rule period.    The Missouri Public Service Commission’s Cold Weather Rule prohibits disconnection of residential service during the time period November 1 to March 31 provided:
1.		The customer contacts the utility if unable to pay in full.
2.		The customer contacts the utility as soon as possible if service has been disconnected to determine if he/she is eligible for a Cold Weather Rule payment plan.
3.		The customer applies for energy assistance from any public assistance heating program (federal, state, or local) for which he/she may be eligible.
4.		The customer makes an initial payment (or the utility receives a pledge if the customer is eligible for energy assistance) and the customer enters into and maintains a payment agreement for arrears. A 12-month payment agreement is available for arrears.    If the customer defaults on a payment agreement under the Cold Weather Rule, the customer must pay 80% of the amount owed.
5.		Registered low income elderly or low income disabled customers may pay a minimum of 50% of the established Cold Weather Rule payment plan amount or 50% of the actual bill for usage in that billing period.
For more information regarding the Cold Weather Rule, call UE or the Missouri Public Service Commission.