|
|
|
Troubleshooting FAQ
|
Q.
|
What steps do I take if I receive an USMS error?
|
A.
|
If you receive an USMS error while attempting to connect to the application, follow these steps:
|
|
|
1.
|
Left click on “Start” – bottom left of your PC screen.
|
|
|
2.
|
Select “Run.”
|
|
|
3.
|
In the box next to “Open,” enter regedit. Click “OK.”
|
|
|
4.
|
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MS Licensing\Store.
|
|
|
5.
|
Delete any folder starting with the word “License.”
|
|
|
6.
|
Close the registry.
|
|
|
If you still cannot login after completing these steps, contact the Ameren Help Desk at 314.554.4357.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
