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UserID & Password |
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I remember my UserID, but not my Password. |
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Click
Forgot your Password?. You
will be prompted for the answer to the secret question you set up. Correctly answering the secret question will allow you to reset your password. |
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I cannot remember my UserID. |
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Click
here to send an email to
request this information. |
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My UserID is locked. |
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Your UserID will be locked after 3
failed attempts to login and is automatically
unlocked after 15 minutes. You can try logging in again,
but most likely - you are using the incorrect password. You
can
reset your password by answering the secret question that you
set up when you created your UserID. Your quickest
solution would be to correct this yourself, but if these
procedures don't work — you can click
here to send an email requesting that your UserID be unlocked. |
| |
 Technical Issues |
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My session times out
after a couple of minutes of activity. |
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This typically results from cookies
being disabled on your browser. eRecruit uses a cookie
for the duration of your session. This page at Google.com describes
how to enable
cookies — depending on your browser
— it covers Microsoft
Internet Explorer, Firefox, and Netscape. AOL users can
click here
for instructions. You should also be able to click "Help" in
your browser toolbar to learn more about cookies. |
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When I try to view Job
Postings - nothing happens. |
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This results from your
browser not having 128-bit encryption enabled.
Click here to see if you have 128-bit encryption on your
browser. You should see the message "You have established a
128-bit connection." If you don't see this message,
this page describes how to enable 128-bit encryption on your
machine if you are using Microsoft Internet Explorer or Netscape. |
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|
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If you have 128-bit
encryption enabled, check to see if you have software installed to
block pop-up windows. The initial Careers page is
launched in a new window. It is possible your software is blocking
it. |
|
|
 Entering
and Updating your Information |
|
The Enter
Resume Text
page does not allow me to cut and paste
my resume in the field provided. |
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While viewing your resume, highlight the
information that you want to copy. Press <Ctrl> + c
to copy the information. Move your cursor to the Applicant
page, and press <Ctrl> + v to paste the information. |
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|
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While entering my resume
data, my session times out. |
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We recommend that you use the "cut and
paste" method described above to enter this data, rather than keying the
information. |
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My contact information has changed. |
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You can change your personal information
by clicking on the "My Profile" link after logging
into Recruiting Solutions. |
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I am having problems
completing an online application. Can I send you an email with
my resume? |
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No. All
applications must be submitted through Recruiting Solutions for specific posted
positions. |
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|
|
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If you are having problems
not covered above,
please send an e-mail to
Recruiting Solutions.
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