Deposits are sometimes required for Ameren Illinois customers. Residential deposits are limited to one-sixth of the estimated annual service charges. Customers may have the option of paying deposits on an installment basis; however, some customers may be required to pay one-third of the total deposit within 12 days of the request. If you have additional deposit questions, contact the Ameren Illinois <a href="/sites/aiu/Pages/ContactUs.aspx">Customer Contact Center</a>.
No, connection fees are not charged.
Yes. Please arrange for an adult (18 years or older) to be present to give us clear access to the meter(s) for service to be turned on and a reading obtained.
You can update your order <a href="https://www2.ameren.com/prot/residential/TurnOnOff/toodefault.aspx?ServiceType=Maintain">online</a> or call the Ameren Illinois <a href="/sites/aiu/Pages/ContactUs.aspx">Customer Contact Center</a> to reschedule your appointment.
Same day service is not available due to the need to schedule dates in advance.
Service dates are scheduled in advance to ensure we will be able to meet customer requests. If the calendar shows a day as unavailable, there are no available appointments for that date. We ask that you select the next available date.
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