No. Ameren Illinois will transfer the bill from your previous location to your new location as part of the transfer process as long as you are transferring service on the same day. If there has been a break in service, the past due amounts will need to be paid in full prior to turning on service at your new location.
You will need the following information to request a transfer:<br/><br/>
<li>The account number from your bill, the customer name (as it appears on the bill) or Social Security Number</li>
<li>The effective date you would like service to be turned off at your current residence</li>
<li>The address where service (power) is to be turned on</li>
<li>Your home phone number</li>
<li>An alternate phone number (if applicable)</li>
<li>Spouse's name (if applicable)</li>
<li>Mailing address (if different from the service address)</li>
<li>Effective date you would like service to be turned on at the new address</li>
The Direct Pay program will transfer to your new account. There may, however, be a one-month delay in setting up Direct Pay on the new account. Please check the message on your first bill to make sure the transfer occurred. <br/><br/>Budget Billing will not transfer to your new account.
You can update your order <a href="https://www2.ameren.com/prot/residential/TurnOnOff/toodefault.aspx?ServiceType=Maintain">online</a>. if you originally placed the order online. If you did not originally place your order online, please contact the Ameren Illinois <a href="/sites/aiu/Pages/ContactUs.aspx">Customer Contact Center</a>.
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