Payment Provisions for Accounts Enrolled With a Supplier 
 
Delivery Services Charges
Each customer with an account enrolled to a Supplier pays a fee for delivery services based on Ameren Illinois’ costs for providing service and the customer’s own usage. The prices are stated in tariffs approved by the Illinois Commerce Commission.

Billing
Delivery services bills from Ameren Illinois include detailed information such as itemized listings for delivery services charges as well as energy and public purpose program charges. Charges for public purpose programs have been part of Ameren Illinois' bills since January 1, 1998. Public purpose programs help low-income customers and support development of renewable energy.

A Supplier may offer a prospective customer one or more of the following billing options from which to choose: 

 

  • Dual Billing - The customer receives two bills: One bill from Ameren Illinois for its delivery services charges, and a separate bill from the Supplier for the its electric supply charges.
  • Single Bill Option - The Supplier consolidates its electric supply charges and Ameren Illinois' delivery services charges so that the customer receives one bill.
  • Utility Consolidated Billing - Ameren Illinois consolidates its delivery services charges and the Supplier’s electric supply charges so that the customer receives one bill.

Regardless of the billing option, Ameren Illinois’ bill due dates, late pay charges, and collection activities will not change.

Payment
When a customer’s account is enrolled to a Supplier and is placed on Dual Billing, the customer will have the same payment options available to pay for the Ameren Illinois delivery services portion of the bill as were available prior to the enrollment. Payments can be made via CheckFree, DirectPay, SpeedPay, or by "traditional" mail-in check. 
 
When a customer’s account is enrolled to a Supplier and is placed on the Single Bill Option, the Supplier expects payment from the customer for the Ameren Illinois delivery services charges. The Supplier, upon receipt of a customer payment, forwards any amount due to Ameren Illinois to Ameren Illinois. Note that the law states that partial payments from the customer to a Supplier must first be applied to Ameren Illinois' delivery services charges.
 
When a customer’s account is enrolled to a Supplier and is placed on Utility Consolidated Billing, the customer will have the same payment options available to pay for the Ameren Illinois delivery services charges and the Supplier’s charges as were available prior to the enrollment. See Billing & Payments options.

When a customer switches to a Supplier, the rules for payment due dates for Ameren Illinois' charges do not change. However, payment due dates for Supplier charges (billed via dual billing or the Single Bill Option) will be dictated by the contract terms of the agreement that the customer signed with the Supplier.

If a customer has a question concerning delivery services fees or is having difficulty paying Ameren Illinois delivery services charges in full, then the customer should contact Ameren Illinois to request a deferred payment agreement. The customer will receive, in writing, a copy of any settlement agreement extending beyond 60 days. If a customer has a payment issue with the Supplier’s charges, then the customer must work that problem out with the Supplier.
 
 
 
 
 
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