In the event of flooding, call Ameren Illinois at 800.755.5000
to have service turned off when flood waters are likely to reach service equipment. Your service may also be turned off at the request of local authorities when flood waters threaten a community.
Have a professional inspect your air conditioner, furnace, water heater or any other appliance that may have been entirely or partially submerged to determine if it can be used, requires repairs or must be replaced.
Natural Gas Tips
- Never enter a flooded basement or other flooded areas where water may be in contact with electrical wiring, appliances or other electrical devices.
- Never operate electrical appliances or devices or touch electrical switches, outlets or cords if you are standing in water or are on a wet surface, or if you are wet.
- Under no circumstances should you attempt to turn off power at the main electrical panel box if you must stand in water or even on a wet floor to do so.
- If you detect a strong odor of natural gas, immediately leave your home or business and Call Ameren Illinois at 800.755.5000. Do not turn lights on or off, operate any electrical devices, use a phone or light a match inside or near the building.
- If you detect a faint odor of natural gas, try to find its source. It may be an extinguished pilot light or a partially turned on burner valve. These problems can be easily fixed, but if you feel you cannot fix them, leave your home or business and Call Ameren Illinois at 800.755.5000.
- We closely monitor and assess the elevation of the land and flood stage levels surrounding our facilities to determine if there is a potential risk for flooding.
- If electrical systems in at-risk areas become threatened, our most vulnerable equipment is sealed or removed. We may also place sandbags around at-risk facilities.
- If substations are threatened by flood waters, we switch electrical feeds to alternate substations in order to maintain service.
- To avoid future flooding issues, we have relocated some flood-prone facilities to higher elevations and built levies around others.