Series 2 - "You Assumed What" 
 
Your company can use “You Assumed What?” to help improve employee communication and accountability with customers.

This dramatic media clip shows a customer making an emergency call to the utility company about an odor in the home. The conversation that follows shows the real life challenges of stereotypes and biases in the workforce today.
     
     
You Assumed What, inclusion training video, series 2, inclusion training series 2
 
 
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