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FAQs: Property Management
Can any type of property be added to a property agreement?
All residential and commercial properties can be added to a property agreement and managed through <strong>Property Management</strong>. However, you will not be able to issue turn-on/off requests for commercial properties through the portal.
What type of email notifications will I receive from Ameren?
You can expect to receive the following types of email notifications from Ameren on properties listed in your property agreements:<br><br> <ul><li>Turn-on/off order issued, maintained or voided by Ameren.</li> <li>Shut off for non-payment order issued by Ameren.</li> <li>Name change on an account.</li></ul>
What if my tenant calls Ameren to disconnect service?
Ameren will send you an email advising you of the order with the scheduled date.
How far in advance can I enter a turn-on order?
You can issue a turn-on order up to 30 days in advance.
How do I stop or change the date I originally entered for a turn-on/off order?
Void the order or change date before the midnight (CST) deadline.
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