Potential Power Outage Notification

At Ameren we strive to provide outstanding service. We invest in our network, infrastructure and people to continue to provide safe and reliable power.

Ensuring that you have the best customer experience possible, even in the event of a service interruption, is very important to us. We are one of the most reliable utilities in the nation, and we’re continuously looking for ways to make your customer experience better. As part of this effort, we have developed a communication feature that will proactively notify customers about a possible outage at their service location called Potential Power Outage Notification.

You may periodically receive phone calls, texts, or emails from Ameren notifying you of possible outages at your service location. During the phone call or text conversation, you will be asked to confirm your power status.

To make things easier, we have compiled a list of frequently asked questions and answers about Potential Power Outage Notifications to introduce this new feature to you.

*ESRT = Estimated Safe Restoration Time. This is the estimated time that Ameren communicates to customers that we expect to have power safely restored on a specific outage order.

Power Outage Notifications FAQs

Alert Info