www.ameren.com

Customer Support

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If you find yourself behind on your energy bill because of financial challenges, we're here to help. Please review our payment assistance options to learn about ways you can manage your energy bills.


Downed Lines. Gas Odor

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800.755.5000

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Chat with Customer Care.
Available for Residential Customers Only

Chat Hours: M-F 7:00 a.m. - 7:00 p.m

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As a result of the COVID-19 pandemic, we are experiencing a high volume of customer service inquiries. For a timely response, or if you've received a disconnection notice, please call us or log in to your online account to chat with us.

Still Have Questions?

Call Us

Residential
Phone: 800.755.5000
Fax: 800.851.1796
Hours: 7:00 a.m. - 7:00 p.m. M-F

Business
Phone: 800.232.2477
Fax: 877.263.7369
Hours: 7:00 a.m. - 7:00 p.m. M-F

Construction & Engineering
Phone: 888.659.4540
Fax: 217.424.6758
Hours: 7:30 a.m. - 4:30 p.m. M-F

Property Management
Phone: 800.487.5795
Fax: 800.851.1796
Hours: 8:00 a.m. - 5:00 p.m. M-F

Website Support
Phone: 877.263.7361
Fax: 800.851.1796
Hours: 7:00 a.m. - 7:00 p.m. M-F

Other Services
JULIE/Call before you dig! Phone: 811
Hearing Impaired Phone: 711

Mail Us

Payment
Ameren Illinois
PO Box 88034
Chicago, IL 60680-1034

Correspondence
Ameren Illinois
300 Liberty
Peoria, IL 61602


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