FAQs: Payment Assistance

If you owe for past due service, you may have the opportunity to make an arrangement with Ameren Illinois and avoid disconnection of your utility service. Our online payment assistance tool provides eligible payment assistance options based on your account status.

Payment Assistance Options
  • Short Term Extension: Residential and non-residential customers may be allowed a one-time extension to postpone payment of the account balance.
        
  • Payment Agreement: If you are a residential customer, you may be allowed to make fixed monthly payments along with the regular bill in order to pay off the past due balance. A payment may be required to activate a payment agreement.
        
  • Reinstate Payment Agreement: If you are a residential customer, you may be allowed to re-activate your previous payment agreement and make monthly payments on your deferred balance. A payment may be required to reinstate the payment agreement. This option may not be available if your account has been disconnected for non-payment.
        
  • If you are currently disconnected, you may be required to pay your entire past due balance to have service restored.
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