Just like older meters, smarter meters collect energy usage data. Smart meters also collect additional operational data such as hourly usage data, voltage data, outage data and diagnostic flags to help us provide more reliable service to you. Smart meters do not collect, store or transmit personal identifying information such as names and addresses or social security numbers.
How does Ameren Illinois use my energy usage data?
We use our customer’s energy usage and operational data for billing purposes and troubleshooting and resolving problems with equipment or services. In addition, customers can view hourly energy usages which can help better manage energy usage and costs, even on the go. Customers can create an online account, enroll in a demand response program, called Peak Time Rewards, sign up for alerts or purchase a Home Area Network.
Will my personal information be shared?
No. We treat personal information and data about our customers as confidential. You retain ownership of your own privacy data (including energy usage), and Ameren Illinois will not disclose that information to external parties without your permission, except for official Ameren Illinois business or as required by law.
How secure is my data in the wireless communications system?
We have extensive cybersecurity measures in place throughout the Advanced Metering Infrastructure network to secure and protect customer data. First, access to meters and usage data is controlled with authorization requirements. Second, information is secured at the meter and all the way back to our systems with advanced encryption. Third, we placed all pole-top network devices in locked and alarmed boxes to prevent unauthorized access. Fourth, data from the network must pass through firewalls and security components before reaching Ameren. Finally, all access to the Advanced Metering Infrastructure system is logged and recorded to alert us of unusual activity.