You will be contacted in advance of the meter upgrade which will be made by Ameren Illinois or Donco, our installation contractor.
How will I be notified about meter installation?
About 60 days prior to the meter upgrade, you'll receive a letter informing you that either Ameren Illinois or Donco, our installation contractor, will be coming to your home or business to exchange the meter. Also, look for a reminder postcard from us about two to three weeks before we start upgrading meters in your neighborhood.
What can I expect during the meter upgrade?
The meter upgrade will take less than 15 minutes to complete at your premise. Installers from Ameren Illinois or Donco, our installation contractor, will knock on your door to inform you that they are installing the device. Meter installers can be identified as Ameren employees or Ameren contractors by their ID badges and by Ameren or Donco on their vehicles. If you are not present during the upgrade, a door hanger will be left behind, notifying you that the upgrade took place and providing you with important information about the new meter.
Will my electrical service be disrupted during the upgrade?
Yes, for electric residential customers, brief electrical service interruption will occur during the first 10 to 15 minutes of the meter upgrade. Both residential and smaller commercial customers may need to reset any digital clocks on appliances and electronics. We apologize for any inconvenience this may cause. For larger electric commercial installations, there is typically no service interruption and there is no service interruption when we upgrade the gas meter.
What will change when the new meter is installed?
It depends on the type of meter used at the residence or business. Those with an analog meter, when the smart meter is installed, there will be no noticeable changes, and a meter reader will still be sent to their premise to gather monthly energy usage for a period of time after. However, this will change as Ameren continues to improve our network and starts to read energy usage remotely. Those with an automated meter that uses one-way communications, when the smart meter is installed, the meter reads will continue to be read wirelessly. In addition, we will let you know when new benefits become available following meter installation. To learn more, visit: www.AmerenIllinois.com/WaysToSave.
What happens if the meter installer cannot access the old meter?
If we are unable to access the existing meter, we will leave behind a door hanger with information to contact Donco, our installation contractor, at 800.772.9354 to reschedule the meter upgrade appointment.
What if I have medical equipment?
Ameren Illinois has a medical equipment registry, and all medical registry accounts are tagged at the meter to alert the installer. Please call our customer service number at 1-800-755-5000 if you would like an application for this registry or if you want to confirm your account is still registered. Also, if you are already in our medical registry, we will schedule an appointment with you to complete the meter upgrade.
Whom do I call if I have questions about the meter installation?
If you have questions related to scheduling an appointment or meter installation, please call Donco, our installation contractor, at 1-800-772-9354. You can also call our customer service number at 800.755.5000 for any questions.
What if I do not want a smart meter installed?
If you decide that you do not want a smart meter, you have the option to enroll in our Non Standard Metering (NSM) service. Unlike our Standard Metering service, which uses the smart meter to transmit your energy usage wirelessly to Ameren Illinois, the Non Standard Metering service will require a manual meter read. There are monthly fees to participate in the Non Standard Metering program and no additional charge for the smart meter. The NSM fees help cover the cost of monthly manual meter reads. If you decide NSM is the right choice and want to enroll, please call our Customer Service at 800.755.5000 to learn more about the fees.