www.ameren.com

Economic Hardship Recovery Program

Economic hardship caused by the COVID-19 pandemic is affecting residents in every corner of our state, from all walks of life. If you find yourself behind on your energy bill, we understand. We're here to help you create a plan to help you manage your energy bill as we begin returning to normal business operations.

30-Day Residential Income Eligibility Guidelines*

Household/
 Family Size 
   LIHEAP
 Fresh Start  WNCF
1 $0 - $2,127 $0 - $3,190 $2,127 - $3,722
2 $0 - $2,873 $0 - $4,310 $2,873 - $5,028
3 $0 - $3,620 $0 - $5,430 $3,620 - $6,335
4 $0 - $4,367 $0 - $6,550 $4,367 - $7,642
5 $0 - $5,113 $0 - $7,670 $5,113 - $8,948
6 $0 - $5,860 $0 - $8,790 $5,860 - $10,255 
7 $0 - $6,607 $0 - $9,910  $6,607 - $11,562
8 $0 - $7,353 $0 - $11,030 $7,353 - $12,868 

* Eligibility based on percentage above federal poverty level.  Multiply by 12 to obtain the Annual Income Eligibility.

This is the State of Illinois energy assistance program available through the local community action agencies. Click the link below to find the phone number to call the agency serving your area. Documentation they require to complete the application usually includes, but is not limited to proof of income, energy bills, and social security numbers for all household members. This is a State of Illinois energy assistance program. Eligibility is based on household size and past 30 days household income at or below 200% of the Federal Poverty Level. 


If your service has been disconnected for non-payment, you may be eligible to receive financial assistance that will be applied directly to your account. Amount varies based on electric and/or gas service and amount owed. Call us Monday through Friday 7 a.m. to 7 p.m. at 1.800.755.5000 for details.

Warm Neighbors Cool Friends (WNCF) is an energy assistance program designed to help moderate income seniors and families who have temporarily experienced a hardship but may not meet the guidelines of government programs. Eligibility is based on household size and past 30 days household income between 200% - 350% the federal poverty level. 
 

WNCF works with a statewide network of social service agencies, church groups and community organizations to determine applicant eligibility at the local level. Documentation they require to complete the application usually includes, but is not limited to proof of income and a copy of your most recent energy bill. Below is a list of these agencies, organized by county.
 

Contact the agency serving your area to apply for assistance. 

County Agency Phone Number City
Adams Two Rivers 217.224.8171 Quincy
Alexander Shawnee Development Council 618.634.2201 Karnak
Bond Bond County Senior Citizens Center 618.664.1465 Greenville
Brown Two Rivers 217.224.8171 Mt. Sterling
Bureau LaSalle Township Office 815.223.0807 LaSalle
Calhoun Illinois Valley 217.839.4431 Gillespie
Cass Cass County Council of Aging 217.323.2929 Beardstown
Champaign Salvation Army 217.373.7832 Champaign
Christian CEFS Economic Opportunity 217.824.4712 Taylorville
Clark Embarras River Basin Agency 217.382.3412 Martinsville
Clay CEFS Economic Opportunity 618.662.4024 Flora
Clinton Salvation Army 618.532.5942 Centralia
Coles Embarras River Basin Agency 217.345.4840 Charleston
Crawford Embarras River Basin Agency 618.544.8780 Robinson
Cumberland Embarras River Basin Agency 217.923.3599 Greenup
DeWitt Dove Financial Assistance 217.433.7435 Decatur
Douglas Embarras River Basin Agency 217.253.4434 Tuscola
Edgar Embarras River Basin Agency 217.465.4911 Paris
Edwards Wabash Area Development Inc. (WADI) 618.445.2379 Albion
Effingham CEFS Economic Opportunity 217.347.7514 Effingham
Fayette CEFS Economic Opportunity 618.283.2631 Vandalia
Ford Salvation Army Extension 217.379.2715 Paxton
Franklin Crosswalk Community Action Agency 618.937.3581 West Frankfort
Fulton Salvation Army 309.647.0732 Canton
Gallatin Wabash Area Development Inc. (WADI) 618.269.3486 Shawneetown
Greene Illinois Valley 217.839.4431 Gillespie
Hamilton Wabash Area Development Inc. (WADI) 618.643.2161 McLeansboro
Hancock Western Illinois Regional Council 309.837.2997 Macomb
Hardin Shawnee Development Council 618.634.2201 Karnak
Henderson Western Illinois Regional Council 309.837.2997 Macomb
Henry Project Now 309.852.4565 Kewanee
Iroquois EAF 888.690.5700 Decatur
Jackson Western Egyptian 618.684.3341 Murphysboro
Jasper Embarras River Basin Agency 618.783.3987 Newton
Jefferson Sunshine Center 618.242.7010 Mount Vernon
Jersey Illinois Valley 217.839.4431 Gillespie
Johnson Shawnee Development Council 618.634.2201 Karnak
Kendall LaSalle Township Office 815.223.0807 LaSalle
Knox Salvation Army 309.342.9168 Galesburg
LaSalle LaSalle Township Office 815.223.0807 LaSalle
Lawrence Embarras River Basin Agency 618.943.2938 Lawrenceville
Livingston                   EAF 888.690.5700 Decatur
Logan Salvation Army 217.732.7890 Lincoln
Macon Dove Financial Assistance 217.433.7435
Decatur
Macoupin Illinois Valley 217.839.4431 Gillespie
Madison Riverbend Family Ministries 618.251.9790 Wood River
Marion Salvation Army 618.532.5942 Centralia
Marshall LaSalle Township Office 815.223.0807 LaSalle
Mason Salvation Army 217.732.7890 Lincoln
Massac Shawnee Development Council 618.634.2201 Karnak
McDonough Western Illinois Regional Council 309.837.2997 Macomb
McLean Bloomington Salvation Army 309.829.9476 Bloomington
Menard Menard County Emergency Relief 217.632.4412 Petersburg
Mercer Veterans & General Assistance 309.582.2714 Aledo
Monroe Western Egyptian 618.939.8715 Waterloo
Montgomery CEFS Economic Opportunity 217.532.5971 Taylor Springs
Morgan Salvation Army 217.245.7124 Jacksonville
Moultrie CEFS Economic Opportunity 217.728.7721 Sullivan
Peoria Salvation Army Family Services 309.655.7272 Peoria
Perry Western Egyptian 618.542.4656 DuQuoin
Piatt Dove Financial Assistance 217.433.7435 Decatur
Pike Two Rivers 217.224.8171 Pittsfield
Pope Shawnee Development Council 618.634.2201 Karnak
Pulaski Shawnee Development Council 618.634.2201 Karnak
Putnam LaSalle Township Office 815.223.0807 LaSalle
Randolph Western Egyptian 618.443.5231 Sparta
Richland Embarras River Basin Agency 618.395.2714 Olney
Rock Island Veterans & General Assistance 309.582.2714 Aledo
Saline Wabash Area Development Inc. (WADI) 618.252.2680 Harrisburg
Sangamon Salvation Army 217.525.2196 x205 Springfield
Schuyler Two Rivers 217.224.8171 Rushville
Scott Salvation Army 217.245.7124 Jacksonville
Shelby CEFS Economic Opportunity 217.774.4541 Shelbyville
St. Clair Urban League of Metropolitan St. Louis 618.274.1150 x121 Belleville
Stark Project Now 309.852.4565 Kewanee
Tazewell Tazwood Community Services 309.266.9941 Morton
Union Shawnee Development Council 618.634.2201 Karnak
Vermilion Salvation Army 217.442.5911 Danville
Wabash Wabash Area Development Inc. (WADI) 618.262.4151 Mt. Carmel
Warren Western Illinois Regional Council 309.837.2997 Macomb
Washington Salvation Army 618.532.5942 Centralia
Wayne Wabash Area Development Inc. (WADI) 618.842.2962 Fairfield
White Wabash Area Development Inc. (WADI) 618.384.5541 Carmi
Williamson Crosswalk Community Action Agency 618.937.3581 West Frankfort
Woodford Heart House 309.467.6103 Eureka

The Ameren Illinois Military Support program provides energy grants of up to $100 per household per year to help pay electric bills for qualifying active members of the military and disabled veterans.
 

Many local governments also have funding to help residential customers pay on energy bills or help get electric or natural gas services reconnected. Contact the county seat where you live and ask for the township supervisor serving your area. 

We know that businesses and non-profits like yours are the backbone of the communities you serve. That's why we're connecting you with resources to help you pay expenses so you can stay focused on what matters most – your business, employees and loved ones. 

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