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[0] = _SecondaryNavItem
- string Class = ""
- string Description = ""
- Image Image =
  - string Alt = "My Profile"
  - string Border = ""
  - string Class = ""
  - int Height = 0
  - int HSpace = 0
  - string Src = "/-/media/images/svgicons/icn_account-default.svg"
  - int VSpace = 0
  - int Width = 0
  - Guid MediaId = 8f6050a8-52ba-4ef2-a3a1-9faa2325a24e
  - string Title = ""
  - Language Language =
    
    CultureInfo CultureInfo = en
    LanguageOrigin Origin =
    
    ID ItemId = (null)
    
    string Name = "en"
- bool IsAgentEmulation = false
- bool IsButton = false
- object MenuIcon = (null)
- string MenuText = "My Profile"
- Link MenuUrl =
  - string Anchor = "/view"
  - string Class = ""
  - string Text = "My Profile"
  - string Query = ""
  - string Title = ""
  - string Url = "/account/prot/my-profile"
  - string Target = ""
  - Guid TargetId = 882d0696-ba0b-4b52-b384-288ecc2daf06
  - LinkType Type = Internal
  - string Style = ""
- Guid Id = 843c98a0-c5f1-47f0-bf6e-92c193009de9
- string DisplayName = ""
- Language Language = [Previously Displayed]
- string Url = "/feature-content/header/secondarynavigationuser/my-profile"
- int Version = 1
- Guid TemplateId = b31aa29c-0d06-4f45-8e1c-dc73fbf60d9a
- int SortOrder = 100
- DateTime Publish = 1/1/0001 12:00:00 AM
- string Layout = ""
- string Name = "My Profile"
[1] = _SecondaryNavItem
- string Class = "u-icon--badge--secondary-a"
- string Description = ""
- Image Image =
  - string Alt = "close"
  - string Border = ""
  - string Class = ""
  - int Height = 0
  - int HSpace = 0
  - string Src = "/-/media/images/svgicons/icn_close.svg"
  - int VSpace = 0
  - int Width = 0
  - Guid MediaId = 597e1dca-64f7-4329-8938-e51cd5884bd3
  - string Title = ""
  - Language Language = [Previously Displayed]
- bool IsAgentEmulation = false
- bool IsButton = false
- object MenuIcon = (null)
- string MenuText = "Log Out"
- Link MenuUrl =
  - string Anchor = ""
  - string Class = ""
  - string Text = "Logout"
  - string Query = ""
  - string Title = ""
  - string Url = "/account/logout"
  - string Target = ""
  - Guid TargetId = 53ce08d9-b4fb-49d2-93c3-cfc90e71ea5b
  - LinkType Type = Internal
  - string Style = ""
- Guid Id = 1ff8ca34-edab-4af2-ba07-28ee48e6f85d
- string DisplayName = ""
- Language Language = [Previously Displayed]
- string Url = "/feature-content/header/secondarynavigationuser/log-out"
- int Version = 1
- Guid TemplateId = b31aa29c-0d06-4f45-8e1c-dc73fbf60d9a
- int SortOrder = 300
- DateTime Publish = 1/1/0001 12:00:00 AM
- string Layout = ""
- string Name = "Log Out"

Economic Hardship Recovery Program

Economic hardship caused by the COVID-19 pandemic is affecting residents in every corner of our state, from all walks of life. If you find yourself behind on your energy bill, we understand. We're here to help you create a plan to help you manage your energy bill as we begin returning to normal business operations.

Residential: Low Income Home Energy Assistance Program (LIHEAP)

This is the State of Illinois energy assistance program available through the local community action agencies. Click the link below to find the phone number to call the agency serving your area. Documentation they require to complete the application usually includes, but is not limited to proof of income, energy bills, and social security numbers for all household members. This is a State of Illinois energy assistance program. Eligibility is based on household size and past 30 days household income at or below 200% of the Federal Poverty Level.

Residential: Warm Neighbors Cool Friends (WNCF)

Warm Neighbors Cool Friends (WNCF) is an energy assistance program designed to help moderate income seniors and families who have temporarily experienced a hardship but may not meet the guidelines of government programs. Eligibility is based on household size and past 30 days household income between 200% - 350% the federal poverty level.

WNCF works with a statewide network of social service agencies, church groups and community organizations to determine applicant eligibility at the local level. Documentation they require to complete the application usually includes, but is not limited to proof of income and a copy of your most recent energy bill. Below is a list of these agencies, organized by county.

Contact the agency serving your area to apply for assistance.

County	Agency	Phone Number	City
Adams	Two Rivers	217.224.8171	Quincy
Alexander	Shawnee Development Council	618.634.2201	Karnak
Bond	Bond County Senior Citizens Center	618.664.1465	Greenville
Brown	Two Rivers	217.224.8171	Mt. Sterling
Bureau	LaSalle Township Office	815.223.0807	LaSalle
Calhoun	Illinois Valley	217.839.4431	Gillespie
Cass	Cass County Council of Aging	217.323.2929	Beardstown
Champaign	Salvation Army	217.373.7832	Champaign
Christian	CEFS Economic Opportunity	217.824.4712	Taylorville
Clark	Embarras River Basin Agency	217.382.3412	Martinsville
Clay	CEFS Economic Opportunity	618.662.4024	Flora
Clinton	Salvation Army	618.532.5942	Centralia
Coles	Embarras River Basin Agency	217.345.4840	Charleston
Crawford	Embarras River Basin Agency	618.544.8780	Robinson
Cumberland	Embarras River Basin Agency	217.923.3599	Greenup
DeWitt	Dove Financial Assistance	217.429.5846 x106	Decatur
Douglas	Embarras River Basin Agency	217.253.4434	Tuscola
Edgar	Embarras River Basin Agency	217.465.4911	Paris
Edwards	Wabash Area Development Inc. (WADI)	618.445.2379	Albion
Effingham	CEFS Economic Opportunity	217.347.7514	Effingham
Fayette	CEFS Economic Opportunity	618.283.2631	Vandalia
Ford	Salvation Army Extension	217.379.2715	Paxton
Franklin	Crosswalk Community Action Agency	618.937.3581	West Frankfort
Fulton	Salvation Army	309.647.0732	Canton
Gallatin	Wabash Area Development Inc. (WADI)	618.269.3486	Shawneetown
Greene	Illinois Valley	217.839.4431	Gillespie
Hamilton	Wabash Area Development Inc. (WADI)	618.643.2161	McLeansboro
Hancock	Western Illinois Regional Council	309.837.2997	Macomb
Hardin	Shawnee Development Council	618.634.2201	Karnak
Henderson	Western Illinois Regional Council	309.837.2997	Macomb
Henry	Project Now	309.852.4565	Kewanee
Iroquois	EAF	888.690.5700	Decatur
Jackson	Western Egyptian	618.684.3341	Murphysboro
Jasper	Embarras River Basin Agency	618.783.3987	Newton
Jefferson	Sunshine Center	618.242.7010	Mount Vernon
Jersey	Illinois Valley	217.839.4431	Gillespie
Johnson	Shawnee Development Council	618.634.2201	Karnak
Kendall	LaSalle Township Office	815.223.0807	LaSalle
Knox	Salvation Army	309.342.9168	Galesburg
LaSalle	LaSalle Township Office	815.223.0807	LaSalle
Lawrence	Embarras River Basin Agency	618.943.2938	Lawrenceville
Livingston	EAF	888.690.5700	Decatur
Logan	Salvation Army	217.732.7890	Lincoln
Macon	Dove Financial Assistance	217429.5846 x106	Decatur
Macoupin	Illinois Valley	217.839.4431	Gillespie
Madison	Riverbend Family Ministries	618.251.9790	Wood River
Marion	Salvation Army	618.532.5942	Centralia
Marshall	LaSalle Township Office	815.223.0807	LaSalle
Mason	Salvation Army	217.732.7890	Lincoln
Massac	Shawnee Development Council	618.634.2201	Karnak
McDonough	Western Illinois Regional Council	309.837.2997	Macomb
McLean	Bloomington Salvation Army	309.829.9476	Bloomington
Menard	Menard County Emergency Relief	217.632.4412	Petersburg
Mercer	Veterans & General Assistance	309.582.2714	Aledo
Monroe	Western Egyptian	618.939.8715	Waterloo
Montgomery	CEFS Economic Opportunity	217.532.5971	Taylor Springs
Morgan	Salvation Army	217.245.7124	Jacksonville
Moultrie	CEFS Economic Opportunity	217.728.7721	Sullivan
Peoria	Salvation Army Family Services	309.655.7272	Peoria
Perry	Western Egyptian	618.542.4656	DuQuoin
Piatt	Dove Financial Assistance	217.429.5846 x106	Decatur
Pike	Two Rivers	217.224.8171	Pittsfield
Pope	Shawnee Development Council	618.634.2201	Karnak
Pulaski	Shawnee Development Council	618.634.2201	Karnak
Putnam	LaSalle Township Office	815.223.0807	LaSalle
Randolph	Western Egyptian	618.443.5231	Sparta
Richland	Embarras River Basin Agency	618.395.2714	Olney
Rock Island	Veterans & General Assistance	309.582.2714	Aledo
Saline	Wabash Area Development Inc. (WADI)	618.252.2680	Harrisburg
Sangamon	Salvation Army	217.525.2196 x205	Springfield
Schuyler	Two Rivers	217.224.8171	Rushville
Scott	Salvation Army	217.245.7124	Jacksonville
Shelby	CEFS Economic Opportunity	217.774.4541	Shelbyville
St. Clair	Urban League of Metropolitan St. Louis	618.274.1150 x121	Belleville
Stark	Project Now	309.852.4565	Kewanee
Tazewell	Tazwood Community Services	309.266.9941	Morton
Union	Shawnee Development Council	618.634.2201	Karnak
Vermilion	Salvation Army	217.442.5911	Danville
Wabash	Wabash Area Development Inc. (WADI)	618.262.4151	Mt. Carmel
Warren	Western Illinois Regional Council	309.837.2997	Macomb
Washington	Salvation Army	618.532.5942	Centralia
Wayne	Wabash Area Development Inc. (WADI)	618.842.2962	Fairfield
White	Wabash Area Development Inc. (WADI)	618.384.5541	Carmi
Williamson	Crosswalk Community Action Agency	618.937.3581	West Frankfort
Woodford	Heart House	309.467.6103	Eureka

Residential: Ameren Illinois Military Support Grants

The Ameren Illinois Military Support program provides energy grants of up to $100 per household per year to help pay electric bills for qualifying active members of the military and disabled veterans.

Local Government

Many local governments also have funding to help residential customers pay on energy bills or help get electric or natural gas services reconnected. Contact the county seat where you live and ask for the township supervisor serving your area.

Non-Residential: Hardship Program (Small Businesses & Non-Profits)

Applications for Ameren Illinois Non-Residential Hardship Program for small businesses and non-profits will be accepted October 1st.

Non-Residential: Back to Business Grants

The State of Illinois' Back to Business (B2B) grant program aims to deploy small businesses recovery grants for those hit hardest by the COVID-19 pandemic. Grants will range from $5,000 to $150,000 per business and can be used to cover a wide range of operations/staff/overhead costs.

30-Day Residential Income Eligibility Guidelines*

Household/ Family Size	LIHEAP	WNCF
1	$0 - $2,146	$2,146 - $3,219
2	$0 - $2,904	$2,904 - $4,356
3	$0 - $3,660	$3,660 - $5,490
4	$0 - $4,416	$4,416 - $6,624
5	$0 - $5,174	$5,174 - $7,761
6	$0 - $5,930	$5,930 - $8,895
7	$0 - $6,686	$6,686 - $10,029
8	$0 - $7,444	$7,444 - $11,166

* Eligibility based on percentage above federal poverty level. Multiply by 12 to obtain the Annual Income Eligibility.

Business and Non-Profit Assistance

We know that businesses and non-profits like yours are the backbone of the communities you serve. That's why we're connecting you with resources to help you pay expenses so you can stay focused on what matters most – your business, employees and loved ones.