www.ameren.com

COVID-19 Economic Hardship Recovery Program

Economic hardship caused by the COVID-19 pandemic is affecting residents in every corner of our state, from all walks of life. If you find yourself behind on your energy bill, we understand. There is a clear path to maintaining the essential electricity and natural gas services you need… now and in the future.

If you still have a balance remaining after all applicable bill payment assistance has been applied to your account, we have special flexible payment arrangements to help you get caught up. We have reduced the down payment requirement and extended the length of time to pay the past due balance. These new flexible terms will be available through January 31, 2021.

  • LIHEAP recipients and those indicating a financial hardship will not be required to make a down payment, and the remaining balance can be spread out in equal installments up to 24 months. Otherwise, a 10% down payment will be required and monthly installments can be spread out up to 18 months
  • Moving forward, you are responsible for paying current charges, plus the monthly installment due under your payment agreement
  • If your financial condition changes, or you default on the deferred payment agreement, you may speak with a representative about establishing a new payment agreement
  • If you fail to act as indicated above and your service is disconnected for non-payment, you will be required to pay all remaining balances in full before service can be restored

Call us at 1.800.755.5000 or log in to your account to set up the DPA. Our customer service representatives will be able to help you arrange a payment agreement if there is any balance remaining.

Before you set up a payment agreement, check to see if you are eligible for financial assistance to lower the amount you owe and your monthly installment. 

This program lets you or your small business pick the day of the month that is most convenient to pay your energy bill. Log in to get started.
Even out the seasonal fluctuations of your energy bill based on an average of your past 12 months' usage. Log in to get started.

Just like filling up your gas tank, this program allows you to pay in advance for what you use. You can also defer your balance (up to $600) to pay this over time. You'll get text and/or email alerts letting you know when you are getting towards the end of your credit and need a "refill." We also provide daily updates to the status of your account online. 

Please call us to sign up for this option at 1.800.755.5000 (7:00 a.m. - 7:00 p.m. M-F).

Residential customers who have had their electric and/or natural gas service disconnected for non-payment up to one year prior to June 18, 2020 may be eligible for reconnection at the same location. No reconnection fees are required. Equipment concerns on customer premises that would prevent the safe reconnection of service must be resolved by the customer prior to service being restored.

You may have service restored if:

  • Service has not been reconnected at this address in another name during this time
  • You contact us by September 30, 2020 to request reconnection
  • Call 1.800.755.5000 Monday through Friday between 7 a.m. and 7 p.m to schedule a safe reconnection 
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