Coronavirus Income Relief Program

UPDATE: The Income Relief Program is temporarily suspended due to current application volume. We will provide new information when it becomes available.

At Ameren Missouri, customers are at the center of everything we do. That's especially true now, as we all work together to protect ourselves and our loved ones from the spread of COVID-19, the coronavirus. As communities across Missouri increase efforts to safeguard everyone's health, we realize that some of those efforts may create financial hardships for you or your family.

We've partnered with the United Way of Greater St. Louis to create the Coronavirus Income Relief Program that will offer $500,000 in energy assistance funds to customers experiencing financial hardships caused by the coronavirus response. If your hours have already been reduced, you have been laid off, or you face lost wages in the coming weeks, we encourage you to read about the Coronavirus Income Relief Program below and submit an application to the United Way at 211helps.org/AmerenRelief

We are here to help you during these extraordinary times. Below, we've gathered answers to commonly asked questions about available resources and their contact information..

United Way

This options is for you if your hours have already been reduced, you have been laid off, or you face lost wages in the coming weeks.
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Common Questions

This new program was developed to offer assistance to customers who work in a variety of businesses, such as restaurants, day care facilities, retail stores and other organizations affected by the statewide coronavirus response who normally do not qualify for energy assistance. Under the new program, Ameren Missouri customers with an active account can apply for $250 toward payment on their account.
This program expands Ameren Missouri's energy assistance efforts to customers who meet the qualifications based on household size and income (approximately $30,000 to $60,000) who normally do not qualify for energy assistance. You do not have to be past due on your Ameren bill to apply or qualify. The United Way will determine eligibility.
Please submit an application through the United Way's website at 211helps.org/AmerenRelief. You'll need to provide your driver's license or state ID number, Ameren Missouri account number and address, and a copy of your last paystub. The United Way will notify you in 5-7 business days if you are eligible for the program. If you are, we'll credit your active Ameren Missouri account with $250. The program will run from March 19 to May 19, 2020, or as long as funds are available.

Yes. Ameren Missouri has several other resources to help customers pay their energy bills. Here are a few:

  • Low Income Energy Assistance Program (LIHEAP). The Missouri Department of Social Services helps income-eligible customers through March 31, 2020. Contact your local Community Action Agency or call 855-FSD-INFO (855-373-4636) to request an application.
  • Crisis Relief Payment Agreement. This option allows you to pay a down payment and spread your remaining balance over 12 months. The deadline to receive this payment agreement option normally ends March 31, but in response to the hardships customers may be experiencing, Ameren Missouri is extending the deadline until further notice.
Yes. If you previously received a disconnection notice for non-payment, we want to reassure you that your power will stay on during this extraordinary time. All disconnections have been temporarily suspended. Until further notice, we are also forgiving late payment fees for both residential and business customers who are struggling to make payments on time due to the coronavirus situation. Normal billing for customers' usage will continue.
Yes, if your account is still active in our system, we will reconnect it, even if you cannot catch up on payments or pay the reconnection fee at this time. If your power was disconnected because you could not pay your bill, we can help you with a payment plan or put you in touch with resources for income-eligible customers. Some of those resources are described earlier on this page.
Yes. Normal billing will continue, but if you are having difficulty paying your bill, we are here to help. Please contact Ameren Missouri's Customer Care team, go to the Missouri payment assistance page on AmerenMissouri.com, or investigate the various programs described earlier on this page.

If you do not qualify for income-eligible assistance, these simple programs will help you manage your account:

  • Budget Billing Plan – Budget billing involves finding the average of your past year's bills to determine a new monthly bill amount that you'll pay throughout the year. This makes it easy for you to budget your energy dollars from month to month.
  • Pick a Due Date – Pick a Due Date lets you pick the day of the month that is most convenient for you to pay your Ameren Missouri energy bill.
  • Alerts – You can stay up-to-date regarding your bill and service with text and email alerts.
Alert Info