FAQs

No. Ameren Missouri will transfer the bill from your previous location to your new location as part of the transfer process as long as you are transferring service on the same day. If there has been a break in service, the past due amounts may need to be paid in full prior to turning on service at your new location.

You will need the following information to request a transfer:

• Your name (as it appears on the bill), account number from your bill or Social Security Number
• The effective date you would like service to be turned off at your current residence
• Service address where power is to be turned on
• Home phone
• Alternate phone number (if applicable)
• Spouse or roommate name (if applicable)
• Mailing address (if different from the service address)
• Effective date you would like service to be turned on at the new address

Use the following tips for entering a service address:

• Spell out all abbreviated words (e.g., Saint Louis).
• It is not necessary to use punctuation marks or apostrophes (e.g., O Fallon).
• ZIP Codes should be five digits (e.g., 63116, 63017).
• To help identify the location you are moving into, you can always enter the eight digit Ameren meter number if you are not sure of the address or for rural addresses that don't have conventional street addresses.
• The United States Postal Service provides a helpful website to check service addresses: www.usps.com.

At this time programs will not transfer. You can enroll in any programs under manage account in the account dashboard.