When should I contact Ameren Missouri to request service?
Submit your Service Application as soon as project details are known. This will enable Ameren Missouri to best meet your needs. An Ameren Missouri Field Representative will advise you of service requirements and timeframes necessary.
How do I initiate a request to install, upgrade, relocate or remove my electric service with Ameren Missouri?
Complete the specific service application (Non-Residential, Residential, Dusk to Dawn Lighting). Completed applications can be sent to our Construction Hotline by email or fax to 888.738.0620. You can also contact Ameren Missouri's Construction Hotline at 866.992.6619 with your request.
When can I expect to receive a premise number?
If a single request is received during normal business hours of 7:00 a.m. - 5:30 p.m., the premise number should be available the same day. For multiple premise numbers, the time period is volume dependent. Premise numbers for multiple subdivision lots will be provided by the appropriate Ameren Missouri local district office responsible for the project.
How long will it take for an Ameren Missouri Field Representative to contact me regarding my request?
Under normal circumstances you will be contacted within two business days.
When will Ameren Missouri begin construction?
A mutually agreed upon service date will be established after site and customer requirements are complete.
The wiring inspection was completed and approved. Why don't I have service yet?
Ameren Missouri needs to receive notification the inspection authority has approved the installation. In some areas the inspection authority will notify Ameren Missouri, and in other areas the customer or contractor is responsible for notifying Ameren Missouri. Please verify with your Ameren Missouri Representative (Primary Point of Contact - PPC) or the local inspection authority to determine the process in your area. Please allow two business days from the time of the inspection for processing by both the inspection authority and Ameren Missouri.
What information do I need to check the status of a wiring inspection approval?
If the local inspection authority notifies Ameren Missouri on your behalf, you will need your Premise Number or the job address. If the local inspection authority does not contact Ameren Missouri, you will need to contact the local inspection authority directly.
How do I upgrade my existing service?
We recommend that you contact a qualified or licensed electrician. It may be necessary for your electrician to obtain an electrical permit for wiring changes to your equipment.
Submit the specific Service Applications to Ameren Missouri.
If additional information is needed, you will be contacted by an Ameren Missouri Field Representative (Primary Point of Contact - PPC).
After your electrician has completed the wiring changes, he will contact the local inspection authority if necessary. When that inspection has been approved, the inspection authority or the electrician will notify Ameren Missouri the work has been inspected and approved.
Once we receive notification, Ameren Missouri can complete your wiring connection at the meter.
Do I need a premise number for the temporary meter and one for the permanent meter?
Yes, a temporary service will have a different premise number than the permanent service. If a temp on perm has been requested then only one premise number will be necessary.
What are Ameren Missouri's requirements if I want to convert my residential service from overhead to underground?
We recommend hiring a qualified or licensed electrician to convert the meter base from an overhead meter base to an underground meter base. The customer is responsible for installing an approved underground meter base and service conduit system. An Ameren Missouri Representative (Primary Point of Contact - PPC) will specify the conduit size and path for the service conduit installation. Once all the requirements have been completed, Ameren Missouri will install the new service in the conduit and remove the overhead service. Please visit our Electric Service Requirements and Manual and review Ameren's Electric Service Manual for meter requirements.
If I have need to request access to a meter base or underground transformer, who should I contact?
For all locations, contact the Construction Hotline at 866.992.6619.
A Service Request Application is a series of forms to be completed by the customer or contractor prior to requesting any new service, upgrades, removals, or relocation to your existing service. Completion and submission to Ameren Missouri initiates the process to have a representative contact you.
If you have any questions concerning your application, you can always contact the Construction Hotline at 866.992.6619.
What Service Request Applications must be completed?
The Main Request Application must be completed for each service location.
If multiple utility services are needed at the same location, a specific electric, gas, or lighting application must be completed for each service. For instance, if residential gas and electric service is required, the following applications must be completed:
What information may be required on the Service Request Application?
Electrical requirements and characteristics of the project
What happens after I submit the Service Request Application?
Your service request will be assigned to an Ameren Missouri Construction Hotline Representative who will contact you about your request.
The Construction Hotline Representative will provide you with a premise number and explain the next steps for your project. The premise number is our primary mechanism for tracking the status of your project. Please refer to this number when making inquiries.
Types of Service
What is the difference between a service upgrade and relocation?
An upgrade is defined as increasing the size of your service entrance or panel and may or may not involve moving the service less than 3 feet.
A relocation is defined as moving your service more than 3 feet and may or may not involve increasing your service entrance or panel.
Is there a charge for relocating Ameren Missouri's facilities?
Charges may apply. An Ameren Missouri Field Representative will determine the charges and customer requirements based on the work required for each individual service request. Remittance of the charges may be required prior to the work being scheduled. The customer is responsible for the costs associated with the requested relocation.
How do I handle the conversion of one unit to two?
Complete a Service Application for New Service, or call the Construction Hotline at 866.992.6619 to initiate the request.
What is the difference between temporary and temp on perm service?
Temporary refers to a service used on a temporary basis for construction purposes and then removed when permanent service is installed.
Temp on perm refers to installing the future permanent service to the building to be utilized for construction in advance of completing the internal building wiring. Typically, a few internal building circuits are wired and inspected (where required) to be used for construction purposes.
When do I need a bypass switch for my meter and what type of bypass switch is required?
What are the minimum clearances needed for overhead wires?
Please review our Electric Service Requirements and Manual. You may need to verify with the local inspection authority to determine if that authority has clearance requirements that exceed Ameren Missouri's minimum clearance requirements.