When should I contact Ameren Missouri to request service?
Submit your Service Application as soon as project details are known. This will enable Ameren Missouri to best meet your needs. An Ameren Missouri Field Representative will advise you of service requirements and timeframes necessary.
How do I initiate a request to install, upgrade, relocate or remove my gas service with Ameren Missouri?
Complete the specific service application for Non-Residential or Residential. Completed applications can be sent to our Construction Hotline by email or fax to 888.738.0620.
Contact our Construction Hotline at 866.992.6619 with your request.
When can I expect to receive a premise number?
If a single request is received during normal business hours of 7:00 a.m. - 5:30 p.m., the premise number should be available the same day. For multiple premise numbers, the time period is volume dependent. Premise numbers for multiple subdivision lots will be provided by the appropriate Ameren Missouri local district office responsible for the project.
How long will it take for an Ameren Missouri Field Representative to contact me regarding my request?
Under normal circumstances you will be contacted within two business days.
When will Ameren Missouri begin construction?
A mutually agreed upon service date will be established after site and customer requirements are complete.
The piping inspection was completed and approved. Why don't I have service yet?
Ameren Missouri needs to receive notification that the inspection authority has approved the installation. In some areas the inspection authority will notify Ameren Missouri and in other areas the customer or contractor is responsible for notifying Ameren Missouri. Please verify with your Ameren Missouri Field Representative or local inspection authority to determine the process in your area. Please allow two business days from the time of the inspection for processing by both the inspection authority and Ameren Missouri.
What information do I need to check the status of a piping inspection approval?
If the local inspection authority notifies Ameren Missouri on your behalf, you will need your Premise Number or the job address. If the local inspection authority does not contact Ameren Missouri, you will need to contact the local inspection authority directly.
How do I upgrade my existing service?
We recommend you contact a plumber, HVAC contractor, or Appliance Company experienced in natural gas installations.
You will be contacted by an Ameren Missouri Field Representative to discuss the project.
The Ameren Missouri Field Representative will determine any work that will be required of Ameren Missouri and inform you of the schedule, charges for the relocation, customer requirements and the next steps in coordinating the relocation.
After your contractor has completed the necessary piping changes, he will contact the local inspection authority, if necessary. When the inspection has been approved, the inspection authority or contractor will notify Ameren Missouri the work has been inspected and approved.
Once we receive notification, Ameren Missouri can complete your connection at the meter.
Is there a charge for relocating Ameren Missouri's facilities?
Charges may apply. An Ameren Missouri Field Representative will determine the charges and customer requirements based on the work required for each individual service request. Remittance of the charges may be required prior to the work being scheduled. The customer is responsible for the costs associated with the requested relocation.
If I need to request a turn off/turn on, who should I contact?
A Service Request Application is a series of forms to be completed by the customer or contractor prior to requesting any new service, upgrades, removals, or relocation to your existing service. Completion and submission to Ameren Missouri initiates the process to have a representative contact you. If you have any questions concerning your application, you can always contact the Construction Hotline at 866.992.6619.
What Service Request Applications must be completed?
What information may be required on the Service Request Application?
Gas requirements and characteristics of the project
What happens after I submit the Service Request Application?
Your service request will be assigned to an Ameren Missouri Construction Hotline Representative handling your area who will contact you about your request.
The Construction Hotline Representative will provide you with a premise number and explain the next steps for your project. The premise number is our primary mechanism for tracking the status of your project. Please refer to this number when making inquiries.