Toward the bottom of the program pages is an optional FAQ section. This contains a title, an optional text description if more context is required, and accordions. Each FAQ accordion has a title and text content available. If subsections are required, additional headers and description text can be used to break up accordions.Â
How will I know the amount to pay?
The Deferred Payment Agreement amount will automatically be included in your bill each month, so the total amount due on your bill is what is needed to remain on the payment agreement.
How do I determine how much I still owe?
A line item on your bill will show the amount remaining on your payment agreement, as well as the number of installments remaining.
From April 1 - November 30, a payment of 25% of the amount past due is required, unless you have qualified for Low Income Home Energy Assistance (LIHEAP).
LIHEAP qualified customers may be required to pay 20% of the amount past due.
From December 1 - March 31, a payment of 10% of the amount past due is required to set up a payment agreement.
A line item on your bill will show the amount remaining on your payment agreement, as well as the number of installments remaining.
If you return to the Payment Assistance application, you will be provided with the amount remaining on your payment agreement, as well as the number of installments remaining.
Yes, in fact, averaging the yearly cost of your bills may be a good way to help you plan how much you will likely have to pay each month - avoiding the peaks that come with seasonal changes. Your billing statements will include the total of your Budget Billing amount and your payment agreement installment.
To enroll or learn more, visit Budget Billing.
We offer only one of these options at a time.
If your account is currently on a Short Term Extension, you may be eligible to set up a payment agreement; however, once the payment agreement becomes active, the Short Term Extension will be cancelled.
If you move to a new location within our service territory, the payment agreement will transfer to your new account and continue without interruption.
If you do not start a new account with us, the payment agreement will bill out with your final bill.