Scam Awareness
Learn more about the different scams and tactics being used to convince customers to provide personal information or payments.
Report a Scam
If a customer receives a suspected scam call, they should hang up immediately and call Ameren Missouri at 1.800.552.7583 or Ameren Illinois at 1.800.755.5000 to report it. Do not rely on caller ID; scammers can spoof (imitate) phone numbers. Ameren is also encouraging family and friends that have seniors in their lives to share the information in an effort to protect them if they do receive a call.
If a customer receives a suspected scam call, they should hang up immediately and call Ameren Missouri at 1.800.552.7583 or Ameren Illinois at 1.800.755.5000 to report it. Do not rely on caller ID; scammers can spoof (imitate) phone numbers. Ameren is also encouraging family and friends that have seniors in their lives to share the information in an effort to protect them if they do receive a call.
Home Improvement Huckster
Unannounced "utility workers" offering free inspections, or selling expensive services or products may be scammers. Don't let them in. Ameren schedules visits in advance at your request.
Customers are encouraged to take their own steps to avoid falling victim to a scam. Learn more about how Ameren is helping customers stay one step ahead of scammers.
Urgency Scams
Scammers often create a false sense of urgency, pressuring customers to act quickly before they have time to verify the request.
Disconnection Threats
Threatening to disconnect utility service if payment is not received immediately. Frequently state a service person is on the way to shut off the power.
Urgent Payment Requests
Requesting immediate payment that often includes false payment not received claims.
Unusual Forms of Payment
Request for immediate payment often includes suggested ways to pay such as Bitcoin, prepaid money cards or cash apps.
Special Discount Offers
Offering to eliminate total payment due by making an immediate partial or special discounted payment.
Impersonation Scams
Scammers may impersonate trusted organizations or employees, using familiar names and branding to appear legitimate and gain your trust.
Bogus Fees
Impersonating company representatives by asking for immediate payment for equipment installation or false repair fee requests.
Fake Phone Numbers & Websites
Online search engine postings that mimic official company contact information that directly links to scammers.
Leak Lie
Scammers may pose as utility works claiming leaks to gain entry. Don't let them in. Ameren schedules visits or shows verified ID for you to confirm employment.
Overpayment Trick
Scammers may claim you overpaid and ask for bank or card details. Don't share info. Ameren credits your account or mails a refund check.
Utilities United
Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day. Follow us on social media to receive the latest updates on scams.