Reestablishing Electric Service and Energy Assistance Options
The severe weather that occurred on May 16, 2025 had a devastating and lasting impact on our community and we are here to help. Ameren Missouri is offering a variety of program updates to help customers in the impacted areas maintain service and access energy assistance.
How to Reestablish Electric Service
After homeowners receive approval from their local government to reestablish service, please call Ameren Missouri's customer service at 800.552.7583. There is no activation fee for reconnecting electric service, and Ameren Missouri will reconnect customers as quickly and as safely as possible. Customers must arrange for an adult (18 years or older) to be present to give us clear access to the meter.
Temporary Process Changes
In an effort to support our community, Ameren Missouri recently announced temporary process changes aimed at assisting customers directly impacted by the severe weather.
- Paused disconnects for nonpayment for 60 days (through July 2025) in heavily impacted areas.
- No upfront deposits for new service for 90 days (through August 2025) for customers impacted by storm damage.
Please call Ameren Missouri customer service at 800.552.7583 to discuss these assistance options for your account.
Available Energy Assistance
For customers who have a past due balance or need financial assistance due to impacts of the storm, there are multiple programs available. Please call 211 for help connecting with resources for any and all needs related to storm assistance or learn more about the specific storm-related energy assistance programs and services available below:
