Get to Know Your New Outage Map

Customer Benefits and Features

 
Mobile Optimized 

mobile outage map
    Ameren’s new outage map is MOBILE FRIENDLY to make it easier for you to find the information you need and report your outage.

blue square Ameren Illinois’ service territory is outlined in blue on the map. 
green square Ameren Missouri’s service territory is outlined in green on the map. 

 

 
Service Area Menu - View Total Number of Customers Without Service by State 

service area menu

Customers Without Service/Customers Served

This section of the map shows how many Ameren Illinois and Ameren Missouri customers are without service at any given time in a designated state. It also shows how many total customers each of the energy companies serves.


Time Updated


The Ameren outage map updates approximately every 12 minutes to provide customers the latest outage information.

Summary Information

The State/County link provides an alphabetical list of counties, and the State/ZIP link provides a list of ZIP codes within the Ameren Illinois and Ameren Missouri service areas where there are current outages. These lists are updated approximately every 12 minutes. Clicking on a county or ZIP Code will take you back to the map zoomed in to that location.
 

Map Tools

map tools




     View by Location

legend
The number of customers without service is identified on the map by colored icons that correspond to the legend at the top of the page when using View by Location under Map Tools. When multiple outages occur in close proximity, outages are clustered into a multi-colored icon. Zoom in on the icon to see each individual outage. Clicking on an icon will display statistics about that particular outage.


View by State/County or State/ZIP

legend
Areas of the map are shaded by colors to identify the number of customers without service when using State/County or State/ZIP under Map Tools.  Colors correspond to the legend at the top of the page. Clicking on a county or ZIP Code will display statistics about that defined area.

 
custom icons
  Custom Layers

Four custom icons will be added to indicate services and assistance available to impacted customers. By clicking on the icon located on the map, you can view more information.

     
satellite view

  Road/Satellite View

Major highways and roadways are identified in both Missouri and Illinois to help you locate outages when viewing the map using the Road filter. You may also view the outage map with a Google Maps Satellite overlay.
 

Weather

weather layyer 

New WEATHER features allow you to track storms or weather conditions that may impact service in your community.

Slide the Opacity scale to adjust the weather graphic feature on the map. Click on Loop to show the previous 30-minute progression of weather activity.



Bookmarks

bookmarks
 

Quickly SEARCH on the toolbar at the top of the map to find outage information that impacts you and bookmark your locations for convenience.

A blue flag appears on the map to make this easier. Click on the flag and then click Add To Bookmarks and click ok. Bookmarks go directly to that location on the map.   




Outage Information - Once you click on an icon, outage details appear on the right side of your screen.


right slide
  Outage Status

After an outage is reported, Ameren tracks where an outage is in the restoration process to keep you up-to-date.

Customers Without Service

This indicates the number of customers impacted by an outage. When clicking on a Multiple Outages icon, you will first see Number of Outages, which is different from the number of Customers Without Service.

Estimated Safe Restoration Time

To help you plan during an outage, crews develop an estimated safe restoration time once they begin working to restore power. Because circumstances can change, estimated safe restoration times may need to be reassessed.


Outage Start Date/Time

This represents the date and time that the outage was reported to Ameren.


Cause of Outage

Storms, trees, broken branches, wild animals and car crashes have all led to power outages. When we have identified the cause of a power outage, we will share that information with you.


Report/Check Outage

You can report an outage, or check the outage status at your residence or business.


Sign up for Alerts

Sign up for text or email alerts to receive updates to your phone during a power outage. You can also see what other alert options Ameren has available to help you manage your energy usage.

Zoom

Click on Zoom to get a closer look at a particular outage location. Ameren’s outage map zooms in to approximately 1000 feet.

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