St. Louis Tornado Relief
The severe weather that occurred on May 16, 2025 had a devastating and lasting impact on our community and we are here to help.
This program is not currently available for our Illinois customers.
Reestablishing Electric Service and Energy Assistance Options
Ameren Missouri is offering a variety of program updates to help customers in the impacted areas maintain service and access energy assistance.
How to Reestablish Electric Service
After homeowners receive approval from their local government to reestablish service, please call Ameren Missouri's customer service at 800.552.7583. There is no activation fee for reconnecting electric service, and Ameren Missouri will reconnect customers as quickly and as safely as possible. Customers must arrange for an adult (18 years or older) to be present to give us clear access to the meter.
Temporary Process Changes
In an effort to support our community, Ameren Missouri recently announced temporary process changes aimed at assisting customers directly impacted by the severe weather. Please call Ameren Missouri customer service at 800.552.7583 to discuss these assistance options for your account.
- Paused disconnects for nonpayment in heavily impacted areas.
- No upfront deposits for new service (through September 2025) for customers impacted by storm damage.
Available Energy Assistance
For customers who have a past due balance or need financial assistance due to impacts of the storm, there are multiple programs available. Please call 211 for help connecting with resources for any and all needs related to storm assistance or learn more about the specific storm-related energy assistance programs and services available below:
New Start Energy Relief program provides up to $1,000 to reestablish service for those left homeless due to the storm.
Ameren Missouri's Weatherization program allows for certain storm repairs.
Ameren Missouri's Dollar More Disaster Relief program provides up to $500 for customers up to 300% FPL with active service.
Access to a special payment arrangement requiring only 20% down available (through September 2025), for customers impacted by storm damage. Call us at 800.522.7583 to learn more.
Bill Assistance Events
Participants are encouraged to arrive early as appointment times are limited. Those that have already received assistance this year may be eligible for other options.
September 16
9:30 a.m. to 3:30 p.m.
Urban League – Peter Bunce Gymnasium
2125 Bissell St.
September 17
9:30 a.m. to 3:30 p.m.
Bayer YMCA
5555 Page Blvd.
September 23
9:30 a.m. to 3:30 p.m.
O'Fallon Park Rec Complex
4343 W Florissant Ave.
Please bring with you the following documentation to apply for assistance:
- Recent electric, natural gas, sewer and/or water bill(s)
- Copies of social security cards for all household members and their birth dates
- Copies of income documentation such as paycheck stubs (for the previous month), current award letters or current pension statements
- Driver's license, state or military ID
- Copy of rental/lease agreement that states your responsibility for sewer charges (for tenants applying for MSD Customer Assistance Program)
