Scam Awareness
Learn more about the different scams and tactics being used to convince customers to provide personal information or payments.To report a suspected scam, call Ameren Missouri at 1.800.552.7583 or Ameren Illinois at 1.800.755.5000.
Holiday Scam Alerts
Protect yourself this holiday season by reviewing these tactics commonly used by scammers:
- Masking incoming calls so they appear to be from Ameren on caller ID systems and then giving a different phone number to make a payment.
- Social media charity scam telling customers a charity will pay their utility bill if the customer first makes a partial payment by money transfer.
- Asking for unusual forms of payment such as downloading a cash app, Bitcoin, or suggesting where to get cash cards.
- Fake search engine listings can include fraudulent customer service phone numbers for Ameren. They disguise themselves as company representatives to take payments or steal financial information. Customers should always go directly to Ameren.com to acquire legitimate contact numbers.
- Creating a sense of urgency using language like “pay now or you’ll be disconnected,” or presenting special discount offers to reduce your utility bill if you pay a portion immediately.
- Door-to-door impostors pose as Ameren employees to request payment for an immediate service or install.
To Report a Scam Call
Spotting Scams
Disconnection Threats
Threatening to disconnect utility service if payment is not received immediately. Frequently state a service person is on the way to shut off the power.
Urgent Payment Requests
Requesting immediate payment that often includes false payment not received claims.
Bogus Fees
Impersonating company representatives by asking for immediate payment for equipment installation or false repair fee requests.
Unusual Forms of Payment
Request for immediate payment often includes suggested ways to pay such as Bitcoin, Prepaid money cards or Cash Apps.
Fake Phone Numbers & Websites
Online search engine postings that mimic official company contact information that directly links to scammers.
Special Discount Offers
Offering to eliminate total payment due by making an immediate partial or special discounted payment.
Utilities United
Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.
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