Scam Awareness
Learn more about the different scams and tactics being used to convince customers to provide personal information or payments.To report a suspected scam, call Ameren Missouri at 1.800.552.7583 or Ameren Illinois at 1.800.755.5000.
Scam Alerts
Fake Web Listings Scam
Be aware of a growing number of fake website listings that scammers are developing that mimic the company's website and include fake contact phone numbers and links. An individual may use an internet search engine when seeking information on how to contact an Ameren representative, pay their bill or change service. A search may provide several "legitimate looking" but fake Ameren website listings. Once the customer calls the fake phone number or clicks on a fake link, they are tricked into thinking they are engaging with an Ameren representative or visiting the company's official website.
To Report a Scam Call
Spotting Scams
Disconnection Threats
Threatening to disconnect utility service if payment is not received immediately. Frequently state a service person is on the way to shut off the power.
Urgent Payment Requests
Requesting immediate payment that often includes false payment not received claims.
Bogus Fees
Impersonating company representatives by asking for immediate payment for equipment installation or false repair fee requests.
Unusual Forms of Payment
Request for immediate payment often includes suggested ways to pay such as Bitcoin, Prepaid money cards or Cash Apps.
Fake Phone Numbers & Websites
Online search engine postings that mimic official company contact information that directly links to scammers.
Special Discount Offers
Offering to eliminate total payment due by making an immediate partial or special discounted payment.
Utilities United
Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.
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