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Don't Fall for Scammers Pretending to be Utilities

Ameren customers should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information.

COVID-19 Scams Update
Ameren customers should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information. With ongoing news coverage of COVID-19, be alert for online scammers looking to use the situation to steal your money and personal information. For questions regarding Ameren policies at this time, please go to our COVID-19 web page.


Scammers are:

Impersonating Ameren

Impersonating Ameren representatives (over the phone and in-person), targeting vulnerable demographics such as senior citizens and non-native English-speaking persons.

Disconnection Threats

Threatening to disconnect utility service if payment is not received within an hour or two. Often they state a utility service person is on the way to shut off the power.

Immediate Payment

Requesting immediate payment via pre-paid money card, credit card, or bank account information.

Utilities United

Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.

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