Don't Fall for Scammers Pretending to be Utilities

Ameren customers should be aware of telephone, mail, email, door-to-door, and other in-person scams that involve criminals posing as Ameren representatives and demanding immediate payment or personal information.
Scammers are:
  Scam-truck graphic
Impersonating Ameren
representatives (over the phone
and in-person), targeting vulnerable demographics such as senior citizens and non-native English-speaking persons.
  Threatening to disconnect utility service if payment is not received within an hour or two. Often they state a utility service person is on the way to shut off the power.    Requesting immediate payment via pre-paid money card, credit card, or bank account information. 
If you have been contacted by someone impersonating Ameren: 

Hang up the phone, or close the door, and call Ameren Illinois at 800.755.5000 or Ameren Missouri at 800.552.7583.

Do not give the caller or visitor a prepaid card, such as a Green Dot card, a wire transfer, or any other form of payment that may be difficult for law enforcement officials to trace.

Ignore suspicious requests for personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security numbers.

Delete and block any emails from utilities that are not your service provider.

If someone comes to your door and claims to be a utility worker, ask to see an employee ID and call us if you want to confirm the purpose of the visit. 

Delete all suspicious emails that require immediate action to verify or demand personal information.
  Ameren has joined nearly 100 utilities nationwide to raise awareness of scam tactics and educate customers before they become victims. In coordination with this effort, the third Wednesday in November has been designated as Utilities United Against Scams Day.
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