www.ameren.com

Smart Meters. Smart Energy.

 

Common Questions

The current Automated Meter Reading (AMR) meters are reaching the end of their lifespan. The Smart Energy Plan includes provisions to upgrade meters to Advanced Metering Infrastructure (AMI), which provide customers with more convenience, choice and control.

Convenience – Enjoy faster connection when you move or start service, and even more reliable energy thanks to smart technology that can detect an outage quickly.

Choice – Choose from expanded rate options, including off-peak/on-peak rates, that can help you save when you shift your energy usage to off-peak times.

Control – With more precise energy usage information provided by your smart meter, Energy Manager. Log into your Account Dashboard to access this new usage insights tool that helps you better manage your energy habits – and potentially save on your bill. Your energy usage information always stays secure.

AMI meters work through two-way communication, giving you improved reliability, faster outage response, and the convenience of managing your energy usage online with Energy Manager, a new energy usage dashboard built into your Account Dashboard. Log in now to access your new dashboard.
We are upgrading the network and meters for all residential and business electric and gas customers in our service territory. Electric customers will receive an upgraded meter, while gas customers will only need an upgrade to their communications module.

If you decide that you do not want a smart electric meter or gas module, you have the option to enroll in our Non-Standard Metering (NSM) service. NSM service requires Ameren Missouri to visit your property monthly to collect energy usage information. There is a non-refundable $100 setup charge to install a non-standard meter, and a $40 monthly charge to help cover the cost of monthly manual meter reads.

If you decide NSM is the right choice and want to enroll, please call our Customer Service at 866.665.7873.

Installation & FAQs

What To Expect

Myths vs. Facts

PDF Fact Sheet

Why are you getting a new meter?

Ameren Missouri is upgrading electric meters to new smart meters to benefit all customers as part of the company’s Smart Energy Plan. Watch this quick video to see how smart meters are helping make our energy system more reliable and sustainable.

Beware of smart meter scams

Recently, Ameren Missouri has seen an increase in the number of customers reporting a scam call asking for a deposit or payment ahead of a smart meter installation. The thieves may even falsely claim that the existing meter is not safe. Read the full news release.