Back to Energy Assistance

Agency Resources

This page is designed to aid energy assistance agencies in helping meet the needs of Ameren Missouri customers.

Pledging Options

New Portal User?

EA Portal Registration \ Instructions Pledge Types \ Need Portal Training?

Email us

Energy Assistance IVR

(automated phone system)
314.554.4499 or 800.526.3247

Unable to enter pledges on the portal or through the IVR?


800.552.7583 (1-4 pledges)
877.726.3736 (5+ pledges)

Need to update your information?

Energy Assistance Agency Authorization Form (DOC) (Forward completed form to the EA team.)

  • Use Pledge Payment Form or see instructions on downloading pledge spreadsheet from the portal
  • Request mailing labels for EA Payments – email us
  • Save paper and postage - sign up for Electronic Funds Transfer (EFT) - email us

Tools and Resources

Keeping Current/Cool

Keeping Current is a bill payment assistance and a rearrange reduction program for qualified, low income customers. Customers must enroll with a Keeping Current agency and maintain ongoing monthly payments in order to remain in the program. Keeping Cool provides up to three bill credits of $25 during summer months. This is best suited for seniors, people with disabilities, the chronically ill or households with young children.

Contact Us

Email: AmerenMissouriEA@ameren.com 

Phone: 800.894.5211

Fax: 314.612.2844

Submit Pledge Payments to: 
Ameren Missouri
Attn: Energy Assistance 
P.O. Box 66881 
St. Louis, MO 63166

Alert Info