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Agency Resources

This page is designed to aid energy assistance agencies in helping meet the needs of Ameren Missouri customers.

Pledging Options

New Portal User?

EA Portal Registration \ Instructions Pledge Types \ Need Portal Training?

Email us

Energy Assistance IVR

(automated phone system)
314.554.4499 or 800.526.3247

Unable to enter pledges on the portal or through the IVR?

Call:

800.552.7583 (1-4 pledges)
877.726.3736 (5+ pledges)

Need to update your information?

Energy Assistance Agency Authorization Form (DOC) (Forward completed form to the EA team.)

  • Use Pledge Payment Form or see instructions on downloading pledge spreadsheet from the portal
  • Request mailing labels for EA Payments – email us
  • Save paper and postage - sign up for Electronic Funds Transfer (EFT) - email us

Tools and Resources

Keeping Current/Cool

Keeping Current is a bill payment assistance and a rearrange reduction program for qualified, low income customers. Customers must enroll with a Keeping Current agency and maintain ongoing monthly payments in order to remain in the program. Keeping Cool provides up to three bill credits of $25 during summer months. This is best suited for seniors, people with disabilities, the chronically ill or households with young children.

Contact Us

Email: AmerenMissouriEA@ameren.com 

Phone: 800.894.5211

Fax: 314.612.2844

Submit Pledge Payments to: 
Ameren Missouri
Attn: Energy Assistance 
P.O. Box 66881 
St. Louis, MO 63166

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