Energy Assistance
Learn about payment assistance, ways to lower your bill and other options.
Need some help paying your bill but not sure what programs you're eligible for?
We've designed a new online experience to show all your eligible options in one spot. Log in or create an online account to view your personalized list.
Eligibility Information
First, check our eligibility chart below to see what programs you may qualify for. Then connect with an agency using our agency finder tool to get help to work through the application process.
Monthly Income Limits
| LIHEAP | WNCF | |
|---|---|---|
| $0 - $3,332 | $3,333 - $4,713 | |
| $0 - $4,357 | $4,358 - $5,383 | |
| $0 - $5,382 | $5,383 - $6,663 | |
| $0 - $6,407 | $6,408 - $8,037 |
Explore Your Options
If you need help making your payments, programs are available. To get started, review our eligibility chart, or log in to your online account to quickly and easily explore all the helpful resources and payment assistance options at your disposal.
LIHEAP
In a crisis? LIHEAP provides federally funded assistance to help families manage energy costs.
Get AssistanceWarm Neighbors Cool Friends
Warm Neighbors Cool Friends (WNCF) is a year-round heating and cooling assistance program to help those who generally do not qualify for financial assistance from other government or non-profit programs. Eligible households can receive up to $500 for this heating season.
Take ActionIncome Eligible Status
Ameren Illinois residential customers who meet the requirements of an income-eligible customer will have deposits for new service and late payment charges waived. If you do not automatically qualify these protections are available after your request is approved.
Learn MoreNatural Gas Service Discount
Qualifying Ameren Illinois natural gas customers can receive a discount on natural gas service charges.
Learn More
Need to Create an Online Account?
Our new online account features can help you connect with the right programs to get you the assistance you need.
Payment Agreements and Billing Options
Payment Agreements
See our Payment Assistance FAQs for more information.
