Schedule Service FAQs

Deposits are sometimes required for Ameren Illinois customers. Residential deposits are limited to one-sixth of the estimated annual service charges. Customers may have the option of paying deposits on an installment basis; however, some customers may be required to pay one-third of the total deposit within 12 days of the request. If you have additional deposit questions, contact the Ameren Illinois Customer Contact Center.

No, connection fees are not charged.

Yes. Please arrange for an adult (18 years or older) to be present to give us clear access to the meter(s) for service to be turned on and a reading obtained.

You can update your order online or call the Ameren Illinois Customer Contact Center to reschedule your appointment.

Same day service is allowed depending on the area and meter/current status. 

Service dates are scheduled in advance to ensure we will be able to meet customer requests. If the calendar shows a day as unavailable, there are no available appointments for that date. We ask that you select the next available date.

We will make every effort to have service placed in your name on the date stated on your confirmation. Should an emergency situation occur, your service will begin as soon as possible.

We will do everything we can to provide you service on the date requested. However, if there should be a problem with the website, if an emergency situation occurs (e.g., such as storm outage repairs, or gas emergency), your order may be delayed.

Ameren Illinois will light the pilot light at the time of the initial connect request. However, for safety reasons, if there have been new gas appliances installed or recently repaired, Ameren Illinois will only unlock the gas and check for proper installation and the installing contractor or designee will need to light appliances.

You can update your order online, if you originally placed the order online. If you did not originally place your order online, please contact the Ameren Illinois Customer Contact Center.