Move Service FAQs

No. Ameren Illinois will transfer the bill from your previous location to your new location as part of the transfer process as long as you are transferring service on the same day. If there has been a break in service, the past due amounts will need to be paid in full prior to turning on service at your new location.

You will need the following information to request a transfer:

• The customer name (as it appears on the bill), account number from your bill or Social Security Number
• The effective date you would like service to be turned off at your current residence
• The address where service (power) is to be turned on
• Your home phone number
• An alternate phone number (if applicable)
• Spouse's name (if applicable)
• Mailing address (if different from the service address)
• Effective date you would like service to be turned on at the new address

At this time programs will not transfer. You can enroll in any programs under manage account in the account dashboard.

You can update your order online. if you originally placed the order online. If you did not originally place your order online, please contact the Ameren Illinois Customer Contact Center.